Guernsey Electricity's annual report says customer feedback will inform decisions over future tariff increases.
The message from the States-owned utility in its newly-published annual report is that it is listening to customers compromised by the cost of living.
Years of stable prices ended in 2022 with increases designed to part-fund investment in a distribution network upgrades to cope with the transition to green energy.
The timing coincided with the war in Ukraine and price hikes in almost all consumables.
But the price rises continued, and in the summer of this year, a protest was held outside the Guernsey Electricity showroom.
It may not have been overly well-attended, but it sent out a message, and the utility responded by meeting with the organiser.
Guernsey Electricity says that a recent customer feedback survey will inform price rise decisions in future, including around the standing charge.
But, it needs money to invest in the network, the undersea cable to France and the ageing power station, although a chunk will come from commercial borrowing.
Guernsey Electricity says anyone struggling to pay their bills this winter must contact them as there are mechanisms it can use, including a one-off payment holiday and emergency credit.
CEO Alan Bates says being open with customers is a priority:
‘It’s essential we create greater understanding and transparency around how costs are created within the business.
"Our recent customer survey highlighted that, for most customers, cost is their primary concern, followed by security of supply.
"We want to reassure our customers that we are listening and actively taking steps to ensure future pricing reflects both fairness and transparency."
A key investment in the coming years will be the renewal of the undersea cable that connects Guernsey to the European grid and provides more than 95% of its power year-round.
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