Plans to create an independent Public Services Ombudsperson role to help resolve complaints about public services in Jersey have been put forward by the Government.
The ombudsperson will oversee areas such as the government, the parishes, any other publicly owned services and organisations.
Chief Minister, Deputy Kristina Moore says by establishing the JPSO the government will be be driving higher standards of regulation.
"It will provide people with the chance to seek redress if our public services have let them down."
It has been over 40 years since changes were last made to how Public Services were held to account, when the Complaints Panel was set up in 1980.
20 years after that the 2000 Clothier Report recommended an Ombudsperson be implemented, the States had started plans to introduce the position in 2019 with a 12-week public consultation.
However due to the pandemic, the position was delayed and now legislation is being drafted as part of the Council of Ministers' 100-Day Plan.
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