Boley Smillie says - after £42M was 'wasted' in States IT project 'failures' - he will investigate what happened to restore public trust.
Deputy Gavin St Pier made the announcement this week that £42M of public money was effectively 'wasted' on IT system 'failures'.
The Vice President of P&R and his committee had been briefed by States Chief Executive Boley Smilie.
He, and a small team, have been assessing major States IT systems that promised transformation, and found them ineffective.
"The MyGov is of particular concern to me.
"Between 2019 and 2023 we spent in the region of £18M and the blunt truth is, from what I can, very little has been achieved.
"In fact nothing has been achieved."
It's a similar situation at Revenue Services, where tax repayments are being processed manually, which means fewer tax assessments have been sent out.
It is known that Mr Smillie, in his eleven months in office, has spent a lot of time meeting and listening to frontline staff, who he is quick to defend:
"More often than not, they're doing those jobs with one arm behind their back, because the systems and processes supporting them are anything but transformed, they're anything but efficient."
The problem appears to be a lack of civil servant oversight and project management, hinted at by Deputy Gavin St Pier:
"Ineffective governance, and unclear accountability seems to have allowed projects to continue without clear evidence of progress or value for money."
Boley Smillie says he and a small team will continue the work to uncover, and then put right previous problems. He says public trust in the States is at stake:
"It's a narrative that will shock a lot of people but won't surprise them.
"We have to do much better and I'm sorry for the news and we need to work really hard to put these things right."
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