Two Guernsey parishes were without landlines for more than three hours today (Tuesday 13 February).
Sure says an electrical fault at its central exchange meant landlines still on the copper network in St Peter Port and St Sampsons could not make or receive calls from 8:42am.
It had advised customers in the area to use a mobile to access emergency services.
Engineers resolved the issue by 12:15 pm.
Sure's Head of Customer Services, Tracy Kirby, has this message for the public:
“We apologise for the inconvenience to anyone affected by this outage.
As a precaution, if you know a vulnerable person who may have been impacted, and does not have a mobile, we suggest checking in on them.
Thank you to our customers for their patience. If anyone continues to experience issues with their landline, please call us on 700700 or submit a query online.”
Thousands for Guernsey and Jersey schools to boost active travel
Personal reasons prompt Guernsey Deputy’s departure from ESC
New Aurigny aircraft flies into Alderney
Guernsey's Victor Hugo Centre reaches fundraising milestone and unveils sculpture
Guernsey's police complaints process not 'in crisis'
Guernsey could be disgraced Andrew’s new home - Royal biographer
Guernsey Museums close for the season
First visit of an EU ambassador to Guernsey
